Our Disposables
Shipping Information
Domestic Shipping
For domestic orders, we primarily use Canada Post. Packages are shipped via Canada Post until they reach the destination country, at which point they will be handed over to your local carrier. If your tracking information is not updating, please check with your local carrier.
Order Processing
We process in-stock orders seven days a week (excluding Canadian holidays). If you receive a tracking number on a weekend or holiday, your order will be handed off to the carrier on the next business day. We may require additional processing time if there are questions regarding your order, and we will contact you via phone or email as needed. Please ensure your contact information is accurate during checkout.
Any anticipated delays in processing will be noted on the product page. In cases of high order volume, we will post site-wide notices.
Carrier Restrictions
Canada Post do not deliver on weekends or major holidays. We only ship using Canada Post, which will then transfer the package to your local carrier.
Tracking Your Order
Tracking numbers are generated when your shipping label is printed, and you’ll receive an email with the tracking information. If you don’t see it, please check your spam folder.
Canadian customers can track their packages at Canada Post, while international customers should use their local postal service.
Order Changes and Cancellations
You can request changes or cancellations as long as your order has not yet shipped. Once shipped, the package must be returned before a refund is issued, minus shipping fees and a 25% restocking fee.
E-liquids can only be canceled if the order hasn’t been processed or shipped.
Underage Purchases
All packages utilize Canada Post’s Age Verification service. Proof of age is required to receive the package. If delivery is unsuccessful due to age verification issues, applicable shipping fees will be deducted from any refund.
