At VapeSQ, we want you to shop with confidence. Please review our return and exchange guidelines below.

Eligibility for Returns & Exchanges

✔️ Timeframe: Returns/exchanges accepted within 7 days of purchase.
✔️ Condition: Items must be unopened, unused, and in original packaging.

Return Address

📍 VapeSQ
367 King Street West, Toronto, ON M5V 1K1

Manufacturer Defects

✔️ Must be reported within 24 hours of delivery.
✔️ Customers are responsible for return shipping costs.

Warranty Coverage (Manufacturing Defects Only)

✅ Dead on Arrival (DOA) units
✅ LED screen issues
✅ Battery/charging port malfunctions
✅ Other functional defects

Exclusions – What is NOT Covered?

❌ E-liquids and consumables
❌ Damage from misuse, mishandling, or excessive force
❌ Wear and tear or unauthorized modifications

Final Sale & Clearance Items

🔹 All sale and clearance items are FINAL SALE – no returns or exchanges, even if defective or damaged.
🔹 Please review product details carefully before purchase.

Restocking Fee & Refunds

🔹 A 25% restocking fee applies to all returns/exchanges, including undelivered items.
🔹 All approved returns are issued as store credit only.

For any questions, contact admin@vapesq.ca before purchasing.